Customer Experience Manager






- Be part of an exciting transformation and be a key player in developing and executing a new customer experience setup in TDC NET

TDC is the incumbent telco in Denmark with strong market position, leading mobile network quality, and 100% customer coverage via fixed assets (across fiber, coax and copper). TDC was taken over by a Consortium in May 2018 with the ambition to split the integrated telco into two independent companies, i.e. an infrastructure focused TDC NET and an end-user content focused Nuuday. The owners’ long-term focus is the NET, where the majority of the combined value creation will happen (by focusing on large investments into long-term stable infrastructure assets).

TDC NET is from July 2019 now a fully independent company of material scale with approximately 2.800 employees, 7 billion DKK revenue, 55+% EBITDA margin and investments exceeding 35 billion DKK in the coming 10 years. TDC NET wants to ensure Denmark as the digital frontrunner by investing in technologies of the future, which gives the best connectivity to everyone in Denmark. Building this new company offers a unique opportunity to be part of one of the most interesting journeys and transformations in the telco industry globally. Read more on TDCGroup.com


TDC is on an exciting journey. TDC has recently been split into three companies; Nuuday – an end user focused service provider, TDC NET – an infrastructure focused business and TDC Group providing shared services across the three companies. As a recently established stand-alone company TDC NET numerous new processes and governance for customer experience has to be built by the new team.

TDC NET has a clear target of providing the best mobile network and the fastest fixed connections to all of Denmark and delivering great customer experiences is a key part of the strategy to reach the ambition. This is your opportunity to join one of the most interesting journeys and transformations in the telco industry globally.

TDC NET Customer Experience Management
The Customer Experience team is placed in Commercial & Partners in TDC NET. Commercial & Partners is the business unit responsible for setting and executing on the commercial agenda, as well as creating and selling products and services within communication and data transmission to the customers. Customers include Nuuday and their subsidiary brands, but also other domestic and international third-party service providers. The Customer Experience team is responsible for defining, managing, measuring and improving the customer experience across TDC NET. The objective is to setup a structure where TDC NET continuously identify opportunities and make improvements to our customer’s experiences.

TDC NET is now looking for a top talent to take a key role in the Customer Experience team. As the unit has been established recently, the position offers a unique possibility to be part of building the right long-term Customer Experience setup in TDC NET and making an impact for the customer.

Design and execute of customer experience management to secure great customer experiences  
As a Customer Experience Manager, you will take the leading role in identifying challenges and improvement areas in current customer journeys and processes, and drive improvements to ensure customers across touch points gets the best experience. The position reports to Head of Customer Experience, whom reports to SVP, Head of Commercial Operations. The position will have a broad range of interfaces and stakeholders in Commercial & Partners, and the rest of the TDC NET organization. Key responsibilities and tasks include:

Location of the position is TDC NET’s Headquarter at Teglholmsgade in Copenhagen.

Self-driven profile with second to none customer experience management skills

Your professional background and qualifications should overall include:

Personal characteristics and competencies are also important to succeed in this role. Some of the most important are:

TDC NET offers 

The compensation and benefits package will besides a fixed salary include a 10% company paid pension scheme, and strong package of insurances, TDC Group products etc.

Interested in the position?

Focus Recruitment supports TDC NET with the search process. If you find interest in the position, please contact Partner at Focus Recruitment, Steffen Marstrand, sma@focus-recruitment.dk / 5051 9215.

Focus Recruitment
H.C. Ørsteds Vej 50 C, 5.
1879 Frederiksberg C
Tel: +45 70 20 92 15
Mail: info@focus-recruitment.dk